Application Management Services
Sometimes you just need a steady hand on Workday. We provide flexible application management that keeps your platform stable, well-tuned, and improving over time. Unlike the bigger AMS providers, we don't run a generic ticket queue or rotate consultants in and out - we work as an extension of your team, with quick responses, practical advice, and a better Workday over time.
AMS Delivery Services
Tiered Technical Support for Workday and ServiceNow
We provide multi-tiered technical support, handing everything from basic user queries to complex integration issues.
Service Management
Our service management includes comprehensive processes, methodologies, and KPIs to ensure efficient support delivery.
Reporting Development
Developing and maintaining custom reports, ensuring your organisation has the insights needed to make informed decisions.
Regression Testing
Thorough regression testing is performed to ensure changes do not negatively impact existing processes and systems.
Minor Enhancements
We manage minor enhancements to your systems, ensuring they meet evolving business needs without requiring major overhauls.
Onshore and Offshore Rates
Offering flexible support models with both onshore and offshore options, providing cost-effective solutions without compromising quality.
Downstream Vendor Management
Managing relationships with downstream vendors, ensuring seamless integration and coordination across your technology ecosystem.
Bespoke Packaged Services
Take your Workday support further with flexible add-ons that extend value beyond day-to-day support.
Workday Delivery Assist
Workday Success Plans often highlight improvements but many teams struggle to prioritise and deliver them alongside day-to-day work. Delivery Assist helps bridge that gap. We provide expert support to focus on what matters most, create a practical plan, and deliver the changes for you without disrupting BAU...
Feature Release Management
Let's be honest, Workday releases can be... a lot. That's exactly why we created our Feature Release Management Service. We break everything down, spotlight what matters, and keep your tenant steady while new features roll in. Whether you just want the 'what's changing' cheat-sheet or full testing + remediation, we've got a tier that fits your team perfectly...
Testing as a Service
Flexible, expert-led testing support to keep up with constant Workday changes. We help you test releases, updates, and integrations without needing a full-time team. You get scalable support, consistent quality, and faster delivery, so your Workday environment stays reliable and ready for change...
Digital Transformation Blueprint
Without a unifying roadmap, digital HR investments fragment - duplicated effort, misaligned spend, slower outcomes.
The Digital Transformation Blueprint gives leaders one place to prioritise, sequence, and confidently fund transformation. Fixed-scope. Time-bound. Decision-enabling.
What Our Clients Say
“We'd really like to call out just how brilliant the VR team has been. It's been a genuine pleasure working with such a supportive, knowledgeable and collaborative group, and hopefully our paths cross again soon.”
“We've been really impressed with the support from the VR team. It's been years since we've had support in the same time zone, and having people resolve issues so quickly has made a huge difference in our ways of working.”
“Thank you VirtualResource for always supporting payroll and stepping in quickly to resolve critical payroll reports. Your knowledge, dedication, and responsiveness make a real difference, and we truly appreciate your support.”
